Practitioners FAQs

Find answers to common questions and support for your healthcare needs.
Can you directly ship a patient-specific prescription to a patient?

Yes, PharmaCorr Sterile ships patient-specific prescriptions directly to patients in all 50 states.*. We’ll confirm the patient’s demographic, billing, and shipping details before processing the shipment.

*Shipping capabilities may change based on state regulations.

Can you directly ship a patient-specific prescription to a clinic?

Yes. However, PharmaCorr Sterile does not ship every medication to clinics in every state. Controlled substances must be shipped directly to the patient and cannot be sent to clinics.

Can you ship office-use only products to a clinic?

Yes, we can ship bulk orders for office-use to clinics. However, office-use products cannot be shipped to clinics in certain restricted states. In those states, we are only able to provide patient-specific prescriptions.

How can I order medications from PharmaCorr Sterile?

You can place orders through various methods once you have an account with us. For patient-specific and office-use orders, you can order through our online portal, send a fax to (833) 327-9567, call, email or send it via EMR.

Is there a minimum order requirement for office-use orders?

No, there is no minimum quantity or value required to place an office-use order with PharmaCorr Sterile.

Can you provide office-use medications?

Yes, PharmaCorr Sterile offers office-use medications through our FDA-registered 503B outsourcing facility, allowing us to produce and distribute bulk medications for office use.

How do I check the status of my package during weather delays?

For the most up-to-date tracking information, we recommend using UPS My Choice. You can also check the UPS Service Alerts page or contact us at 833-327-9567 or email support@pharmacorrsterile.com for assistance.

How do I reset my portal password?

If you need to reset your password for the ordering portal, you can do so through the "Forgot Password" feature on our online portal or contact us for assistance.

Do I need an active license to place an order?

Yes, we require an active license on file to process orders. For controlled substances, an active DEA registration is also necessary. If your license needs to be updated, please reach out to a clinic liaison at 833-327-9567 or email support@pharmacorrsterile.com for assistance.

How can I set up an account for office-use orders?

To set up an office-use account, fill out our online form or call us directly at 833-327-9567 or email support@pharmacorrsterile.com for assistance., and we will help you get started.

How long will it take to fill a prescription?

The time it takes to compound each prescription varies. Most orders are shipped within 24 hours if the prescription is received by 7:00 PM CST. We recommend sending in prescriptions as early as possible to ensure timely delivery.

How can I access the pricing catalog?

To obtain access to our pricing catalog, please call us at 833-327-9567. We’ll work with you to understand your organization’s needs before providing pricing information.

What happens if I can’t place an order through the portal?

If you’re experiencing issues with placing an order, it could be due to an expired license, a declined credit card, or the product being on backorder. For assistance, please contact us at 833-327-9567 or email support@pharmacorrsterile.com for assistance.

Who should I contact if I have questions about my invoice?

If you have any questions regarding your invoice, please reach out to our Customer Service team at 833-327-9567 or email support@pharmacorrsterile.com, and a representative will get back to you as soon as possible.

I’m a provider writing patient-specific prescriptions—do I need to set up an account?

Yes, all providers need to go through a qualification process to set up an account, even if they are only writing patient-specific prescriptions. This helps us ensure that all orders come from licensed providers.

Where do you source your ingredients?

PharmaCorr Sterile sources all medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.

What should I do if the item I need isn’t listed on your site?

Our catalog includes a wide range of compounded formulations, but it’s impossible to list every possible option. If you’re looking for something specific, please contact us at 833-327-9567 or email support@pharmacorrsterile.com for assistance.

Does it cost anything to set up an account with PharmaCorr Sterile?

No, setting up an account with us is free. To speak with a clinic liaison about the process, you can fill out an online form or call us at 833-327-9567 or email support@pharmacorrsterile.com for assistance.

Trouble logging into the portal?

If you’re having trouble accessing your account in the ordering portal, please call us during business hours at 833-327-9567 or email support@pharmacorrsterile.com for assistance.

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