Patients FAQs

Find answers to common questions and support for your healthcare needs.
Can PharmaCorr Sterile contact my doctor for a refill?

Our pharmacists can easily assist in transferring your prescription from another pharmacy. Simply provide your doctor’s or pharmacy’s contact information, and we’ll take care of the rest.

Can someone else pick up my prescription for me?

Yes, someone else can pick up your medication as long as they are over 18, know your name and birthdate, and present valid ID.

How will I receive my prescription?

Your prescription will be shipped directly to you within 24 hours. Shipping is available to all states except where restrictions apply.

Do I need a prescription to order from PharmaCorr Sterile?

Yes, all medications require a prescription from a licensed healthcare provider. Your prescriber can call, fax or email the prescription to us.

What forms of payment do you accept?

We accept major credit cards (Visa, Mastercard, Discover, American Express).

How can I request a refill online?

You can request refills through our patient portal.

Why did my doctor choose your pharmacy?

Doctors trust us because of our high standards for quality and rigorous testing. We produce compounded medications that meet or exceed FDA and USP regulations, ensuring consistent, top-quality products.

Why won’t my doctor’s prescription be filled immediately?

We confirm with you before filling any prescription to ensure accuracy and clarify payment and delivery details.

How do I dispose of unused medications?

Refer to the FDA’s website for guidelines on disposing of unused or expired medications.

Where are your ingredients sourced?

All our active pharmaceutical ingredients are sourced from FDA-registered suppliers and manufacturers.

Can you notify me by email with my shipment’s tracking information?

Yes, we can send shipment tracking information via email. New patients are asked to provide an email address upon registration. Existing patients can call us to add their email to their profile.

How long will it take to fill my prescription?

Filling times vary by prescription. Typically, orders are shipped within 24 hours after we receive the prescription and your approval.

Is a signature required for delivery?

No, signatures are not required for our deliveries.

Can I return a product after receiving it?

Due to regulatory restrictions, we generally cannot accept returns. However, we may review specific return requests under certain conditions. Please contact your account representative or call 833-327-9567 for further assistance.

How do I find out the price of my prescription?

Pricing varies depending on the compound, so we need a prescription before providing an exact price. Your healthcare provider can send the prescription to us, and we’ll give you the details.

Can you call my doctor to request a refill for me?

Yes, we can reach out to your doctor to request refills on your behalf. Keep in mind that response times from doctors’ offices can vary.

Why is my order not going through the portal?

Issues with ordering could be due to an expired license, a credit card problem, or the product being on backorder. Contact us at 833-327-9567 or email support@pharmacorrsterile.com for assistance.

How do I check the status of my order if there’s a weather delay?

You can track your shipment through UPS My Choice. You can also visit the UPS Service Alerts page or contact us at 833-327-9567 or email support@pharmacorrsterile.com.

I can’t find the item I need on your website. Does that mean it’s unavailable?

We offer many compounded formulations that may not be listed online. To inquire about a specific item, fill out our contact form or call us at 833-327-9567 or email support@pharmacorrsterile.com.

Can I request automatic refills?

Yes, we can set up automatic refills based on your provider’s prescription.

Do you offer discounts for uniformed services?

Yes, we offer discounts to military personnel, law enforcement, firefighters, and EMTs. Proof of service, such as an ID card or DD214, is required to qualify.

Do you accept FSA or HSA cards?

Yes, we accept both Flexible Spending Account (FSA) and Health Savings Account (HSA) cards as payment.

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